Customer Service Advisor

At Briggs Industrial Solutions, our team members and our culture are just as important to the company as serving our customers. We believe our team members are the key to our success and we pride ourselves in hiring the highest quality people, placing emphasis on safety, ethics, integrity and respect.

Requirements

• Actively create and maintain a positive and professional experience for internal/external customers
• Dispatch, assign and monitor technicians to service calls in compliance with Company policy
• Monitor the progress and productivity of technicians on a weekly and monthly basis
• Communicate with customers when additional product support opportunities are identified by technicians
• Request purchase orders from external purchase order required customers for service repair payment
• Issue Purchase Orders to vendors for supplies and sublet labor expense for repairs
• Verify van maintenance schedules and tracking by VIN and technician ID
• Review inactive service repair orders to avoid delays in repairs or invoicing
• Ensure repairs, time posting and work orders are accurately completed to meet department key performance indicator (KPI) metrics
• Partner with the Service Department leadership to coach underperforming technicians to achieve performance improvement
• Support sales team members with quote preparation and tracking of service-related work
• Partner with cross functional partners (Sales, Rental, Parts, etc.) to ensure the service department is in alignment with the Organization in all processes and direction
• Answer and respond to general phone and email inquiries

Benefits

• 401(k)
• Educational Assistance
• Employee Assistance Program (EAP)
• Employee Stock Ownership Program (ESOP)
• Hands On and Virtual Training
• Paid Holidays
• Paid Time Off