We are seeking an experienced ServiceNow Developer to build and maintain solutions across ITSM, ITOM, HRSD, CSM, and custom scoped applications. The role focuses on hands-on configuration and development — including workflows, Flow Designer, scripting, integrations, UI customization, and platform extensions — while applying best practices that keep the platform clean, upgrade-safe, and performant.
Requirements
- Design and develop ServiceNow solutions across ITSM, ITOM, HRSD, CSM, and custom scoped applications.
- Build workflows using Flow Designer, IntegrationHub, and Process Automation Designer where appropriate.
- Write clean, well-tested server-side and client-side scripts (Business Rules, Script Includes, Client Scripts, UI Actions).
- Develop scoped applications that follow platform best practices and avoid global-scope pollution.
- Build integrations with enterprise systems using IntegrationHub spokes, REST/SOAP APIs, and MID Servers.
- Develop catalog items, request workflows, and end-to-end fulfillment automation that simplify how users request services and ensure each request is routed, approved, and executed reliably end-to-end.
- Implement Service Portal, Employee Center, and custom portal experiences using widgets and AngularJS.
- Develop and maintain CMDB integrations, identification rules, and data quality improvements.
- Implement reports, dashboards, and Performance Analytics where required, ensuring stakeholders have the operational visibility they need to monitor service performance and make informed decisions.
- Participate in design reviews, contribute to platform standards, and document technical decisions.
- Support upgrades, regression testing, and remediation of customizations across releases.
- Troubleshoot performance, scripting, and integration issues across development, test, and production instances, applying systematic root-cause analysis and contributing durable fixes back to the platform.
- Collaborate with admins, BAs, and stakeholders to refine requirements and propose pragmatic technical solutions.
- Stay current with ServiceNow releases, new features, and emerging best practices.
Benefits
- Generous Paid Time Off
- 401k Matching
- Retirement Plan
