We're looking for a Business Onboarding Process Lead to ensure seamless, fast, and transparent onboarding experience for every business owner. As a lead, you'll own the processes that make it possible for companies to get started right away and reshape and automate onboarding processes to deliver a delightful user experience.
Requirements
- Deep expertise in KYB processes, with familiarity in EDD and CDD across EU markets.
- Proven ability to deliver seamless UX for onboarding journeys, ideally with product-facing experience.
- Strong analytical and research skills that allow you to turn raw data into actionable business insights.
- The ability to plan, organize, and execute complex improvements to onboarding mechanisms while driving real results.
- Prior experience optimizing policies and working in regulated environments.
- Excellent knowledge of various risk profiles and acceptance standards, including risk-labeling frameworks and decision paths.
- Strong communication skills and a user-centric approach to problem-solving—always keeping Eva (our user) at the heart of every decision.
Benefits
- Great, international colleagues who share your mindset
- Hybrid setup: after 3 months in-office, work 2 days remote, 3 days in-office weekly
- Digital Nomad program: After your first year, enjoy up to 20 days per year to work while traveling, combining flexibility with strong team collaboration
- We support growth with bunq Academy and €1500 annual learning budget
- We reward tenure with a dedicated travel budget: €1.5k after 2 years and €3k after 4 years to visit another core office.
- Massive discount with Urban Sports Club in the Netherlands, option for MultiSport card in Bulgaria
- Flex Benefits: €70 monthly budget via Re: benefit, offering access to 150+ perks tailored to your lifestyle
- Travel expenses are covered whether you come walking or by bike, bus or car (though we prefer green choices
- A MacBook so you can Get Shit Done with us
- Delicious lunches from our fabulous in-house chefs with vegan and vegetarian options in the Netherlands and lunch allowance in Bulgaria
- An optional pension plan with monthly contribution from bunq
- Monthly contribution to your phone and internet bills
- Friday drinks and other celebrations - bunq style
