Executive Casino Host

Drive and develop VIP business by being creative and knowledgeable of all the tools and marketing events available, while delivering exemplary guest service.

Requirements

• Constant focus on outbound and outreach via phone calls, emails, and texts.
• Excellent phone etiquette skills and ability to make high volume cold calls every week.
• Developing host book to achieve year over year growth.
• Knowledge of all casino events and promotional activities.
• Superior guest service and ability to work effectively and courteously with fellow employees.
• Maintain strict confidentiality relative to financial information, operating systems, company policies and procedures, marketing plans, and team member and guest information.
• Adhere to regulatory, departmental, and Company policies in an ethical manner and empower and require others to do the same.
• Handle routine customer complaints and incidents, and exhibit the appropriate discretion to identify situations requiring the attention of supervisory personnel.
• Ability to work a flexible schedule as required by business operations, including late nights, weekends, and holidays; shifts may change.
• Assist in maintaining a spotless casino by disposing of any cups, glasses, bottles, or other items left on the floor by guests.