Incident Manager within eHealth

We are seeking an Incident Manager to lead and coordinate major incidents, ensuring effective communication and alignment between technical teams, business stakeholders, and management. The role involves analyzing incident trends, following up on root causes, and driving improvement actions to reduce risk and recurrence.

Requirements

• Experience in support, incident management, or similar tasks
• Ability to lead and coordinate incidents, even under pressure
• Strong analytical skills and experience working with process improvements
• Excellent communication skills and experience collaborating with various stakeholders
• Experience with ITIL processes and working in ITSM tools is an advantage

Benefits

• Generous Paid Time Off
• 401k Matching
• Retirement Plan
• Visa Sponsorship
• Four Day Work Week
• Generous Parental Leave
• Tuition Reimbursement
• Relocation Assistance