Customer Success Manager - APAC

We are looking for a structured, proactive Customer Success Manager who thrives in a cross-cultural environment to lead the regional rollout of a massive international onboarding program covering 40 markets and 7,000 users, and provide high-touch support via ServiceNow.

Requirements

• 5+ years in Customer Success or Project Management, ideally within B2B SaaS or MarTech
• Proven experience working with clients in China and Singapore
• Professional fluency in English
• Mandarin is a plus
• Comfortable with ServiceNow and complex SaaS ecosystems

Benefits

• Permanent, Full-time contract
• Autonomy and flexibility in a remote setup
• Opportunity to manage high-profile global clients
• Professional growth and personal impact