Executive, Guest Service (Perm Night)

Support daily guest service operations and ensure smooth accounting operations in a Serviced Residence at night. Create a pleasant atmosphere and provide a sense of home away from home for residents.

Requirements

• Assist residents with check-in and check-out procedures
• Make and confirm reservations
• Respond to all queries through walk-ins, emails, calls and assist with requests
• Handle cash floats throughout the night shift and ensure all floats are balanced at the end of each shift
• Verify revenue from all sources and follow up on any discrepancies in reports
• Account for all financial transactions at the front desk accurately during the shift
• Handle end-of-day bookkeeping, auditing and account reconciliation
• Handle and record residents' complaints, feedback and perform the appropriate service recovery
• Perform end-of-day procedures and produce daily reports
• Perform related tasks as assigned

Benefits

• Flexible benefits with comprehensive medical coverage for self and family
• Training and development opportunities
• Subsidised rates at Ascott serviced residences
• Strong advocate of staff volunteerism
• Wellness programmes