Backup Care Specialist

Care.com is a consumer tech company with heart that provides customer service support for clients with backup care needs for their children, dependents, or adult loved ones. The Backup Care Specialist provides top-notch customer service, determines client eligibility, assesses and reviews client needs, and documents details in the management system.

Requirements

• Associate's or Bachelor’s Degree preferred
• Familiarity or experience in a child care and/or adult care setting
• Top-notch customer service skills
• Strong attention to detail and adherence to call center metrics
• Outstanding analytical, organizational, and time management skills
• Excellent written and oral communication; demonstrated active listening and interpersonal skills
• Excellent computer literacy and keyboarding skills

Benefits

• health insurance coverage
• life insurance
• disability insurance
• 401K employer matching program
• paid holidays
• paid time off (PTO)
• annual bonuses
• short- and long-term incentives