Customer Success Engineer

7 months ago

🛢️ Greenhouse

⏰ Full Time

🏠 Remote

🟠 Senior (4 - 7Years)

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✍️ Full Description

Customer Success Engineer at Catchpoint. The role involves working with customers to ensure their success, providing observability analysis, and shaping customer experiences. The ideal candidate is customer-obsessed, highly motivated, and able to drive customer success.

Requirements

4-7 years of experience in a customer-facing/technical consulting role.
Understanding of web and internet technologies.
Familiarity with common Integration tools used in Synthetic, APM industry and understand (deployment, maintenance, debugging) using REST APIs and Webhook
Basic Knowledge of TCP/IP protocols (IPv4/v6, ICMP, TCP, UDP, HTTP’s, DNS, BGP etc.)
Knowledge of the web-performance industry is a plus
Good analytical and triaging / data triangulation abilities
Self-motivated, detail-oriented, organized, and the ability to work independently
Exceptional verbal and written communication skills including experience presenting in front of a large audience
Bachelor’s degree in Engineering / BCA / MCA / BSC / MSC

Benefits

Equal opportunity employer
Diversity and inclusion
Inclusive and engaging environment
Remote work option

🔎 Search all Jobs All Jobs at Catchpoint

Catchpoint

Catchpoint ensures Internet resilience by monitoring and optimizing the performance of digital services.

Customer Success Engineer

Requirements

Benefits