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Catchpoint

📍 Location: Karnataka, Bengaluru, India

Catchpoint ensures Internet resilience by monitoring and optimizing the performance of digital services.

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Systems Engineer I

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4 weeks ago
🛢️ Greenhouse
Full Time
🏠 Remote
🟠 Senior (0 - 6Years)
Other
💻 Tech, Software & IT Services
✍️ Full Description
This position will assist the Catchpoint Operations team in monitoring, investigating, and fixing application, server, network, and infrastructure problems to maintain the highest possible uptime for the Customer & internal network.

Requirements

  • Monitor Catchpoints' node infrastructure and troubleshoot Linux server issues
  • Perform OS/application upgrades and server migrations
  • Accept & registers incidents from the Support team
  • Classify incidents according to the specified options/categories
  • Execute 1st attempt to solve the customer incidents and/or escalate to next level
  • Track the progress of an owned incident ticket
  • Escalate to the appropriate next level or management when thresholds are violated
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