Customer Experience Manager (OEM Infrastructure)

As the Customer Experience Manager (CXM), you will be the champion for our customers, ensuring a seamless, high-value experience from initial engagement through deployment and lifecycle support of our server and networking portfolio. You will work closely with sales, engineering, and support teams to map the customer journey, analyze feedback, and drive process improvements that reduce churn and build long-term loyalty.

Requirements

• Customer Journey Mapping & Optimization
• Voice of the Customer (VoC)
• Cross-Functional Collaboration
• Strategic Relationship Management
• Escalation Management
• Performance Tracking

Benefits

• 401k Matching
• Generous Paid Time Off
• Retirement Plan
• Visa Sponsorship
• Four Day Work Week
• Generous Parental Leave
• Tuition Reimbursement
• Relocation Assistance