Head of Boutique, Watches and Fine Jewelry

As the Head of Boutique for the Watches and Fine Jewelry division, you will lead the boutique to embody the spirit, aesthetics, and service excellence of Chanel, elevating the Chanel image, fostering a client-centric boutique culture, developing and inspiring the team, driving business and operational performance, and advancing the High Jewelry business.

Requirements

• Experience leading a retail team of at least five members, ideally within luxury Watches and Fine Jewelry or a comparable luxury category
• Strong client engagement capabilities and the ability to build lasting relationships with high-value clients
• Solid understanding of boutique operations, including stock management and service processes
• A refined aesthetic sense and strong appreciation for visual merchandising
• Business acumen and confidence in analyzing and driving performance
• Learning agility, problem-solving skills, and a collaborative mindset
• Professional gemology certifications such as GG, DGA, or FGA (advantageous)
• Secondary education or above; a university degree is preferred