Merchant Services Customer Support Representative

We are seeking a qualified Merchant Services Customer Support Representative to provide exceptional support to merchants and bank personnel by handling inquiries, troubleshooting equipment and POS issues, and ensuring timely resolution of service requests.

Requirements

• Work closely with everyone in Bankcard Services and assist with the Bank’s merchant services strategy including revenue and expenses and year-over-year growth.
• Build, configure, set up, deliver, and install gateway and equipment for merchants.
• Provide technical support and answer customer phone calls.
• Review daily risk reports for potentially fraudulent activity and communicate with merchants to confirm and verify suspicious, large, or unusual transactions.
• Perform routine and intermediate branch and customer service duties.
• Assists in answering telephones and directs callers to proper Bank personnel.
• Provides effective customer service and assists in resolving problems within given authority.