Commercial Excellence CRM Analyst

Lead or participate in worldwide, cross-functional teams to address business or systems issues relevant to CRM. Configure CRM as per agreed strategy and drive to accelerate its usage across business. Responsible for Master Data Management (MDM) within CRM and connected systems / tools.

Requirements

• Show a strong ability to solve problems creatively, through innovation & process re-engineering
• Good inter-personal, organizational, time management and analytical skills
• Manage multiple priorities; both as an independent problem solver and as a team player
• Excellent verbal and written English communication skills and the ability to interact professionally with a diverse group / with all levels of management.
• Anticipate change and quickly prioritize accordingly
• Be able to make decisions under uncertainty
• Be friendly, empathetic, and professional even under stressful circumstances and tight timelines.
• 3+ years in a configurator role in CRM (MS Dynamics or equal)
• Prior experience with an ERP system (e.g., SAP), Business Warehouse (e.g., SAP BW) and Power BI preferred
• Technical proficiency in MS – Office suite with advanced MS-Excel and MS-Power App is highly preferred
• Experience in Commercial processes