CRM Manager

The primary focus of this role is to drive growth through effective use of CRM systems by developing and executing strategies to manage customer relationships, enhance customer satisfaction, and deliver value to customers.

Requirements

• Design and implement CRM Strategies to Drive Customer Satisfaction and enhance User experience
• Lead or participate in worldwide, cross-functional teams to address business or systems issues relevant to CRM
• Administer and Optimize CRM platform (e.g. MS Dynamics)
• Ensure data accuracy, segmentation, and integration with ERP and other systems
• Train and support internal teams on CRM usage and best practices
• Become single point of contact and super-user / admin for CRM
• Analyze Customer Data to identify trends, behaviors, and opportunities
• Develop or implement Dashboards / visualizations within dynamics for Sales Leaders, Product Line Managers, Sales Managers, Market Managers, Finance Teams, and Top Management
• Evaluate information gathered from multiple sources (SAP BW, CRM, SAP, etc.), reconcile conflicts, decompose high-level information into details, abstract up from low-level information to a general understanding, and distinguish user requests from the underlying true needs
• Maintain tools & scorecards to track key metrics and value captured

Benefits

• Competitive salary
• Health insurance
• Retirement plans
• Professional development support