Global Operations Specialist II

Role Overview

ClearStar is looking for an experienced Operations Specialist II to support complex background screening operations, escalated case management, and compliance-focused workflows. This role is critical to ensuring accuracy, quality, and consistency across our global operations teams while helping deliver a strong client experience.

What You Will Do

Manage escalated orders, high-risk verifications, and complex exception cases; Serve as a point of contact for sensitive client and internal communications; Balance SLA performance expectations with heightened focus on quality and compliance standards.

Why It Might Be a Fit

This role is for you if you are calm and decisive under pressure, take ownership of outcomes, and hold yourself to high quality standards. You are comfortable navigating ambiguity, balancing speed with compliance, and identifying root causes behind operational gaps.

Requirements

• 2–4+ years of experience in background screening or compliance-driven operations
• Bachelor’s degree preferred or equivalent combination of education and experience
• Strong analytical skills and sound professional judgment in complex or escalated cases
• Working knowledge of FCRA, verification processes, quality controls, and regulated workflows
• Experience handling escalations and sensitive client communications
• Demonstrated ability to identify trends, manage ambiguity, perform root cause analysis, and escalate risk appropriately
• PBSA Certification preferred

Benefits

• paid healthcare and life insurance premiums
• low-cost dental and vision insurance
• company-paid basic life insurance
• company-paid Short-Term Disability policy
• employee assistance program
• 401(k) matching up to 4%
• time off
• 9 company paid holidays
• 2 additional days of paid time off for volunteer activities