Customer Success Manager, Enterprise
CloakedNew York, New York, United States
Posted February 4, 2026
100000 - 125000 USD
Full Time
About the Company
Cloaked specializes in offering people-first privacy solutions by enabling users to generate virtual identities for everyday use. Our services include unlimited emails, phone numbers, passwords, and soon-to-be credit cards tailored to various websites, purchases, apps, and situations. We prioritize user privacy and security, providing distinctive tools that enhance personal data protection without compromising convenience.
Job Description
Cloaked is a privacy startup dedicated to rebuilding consumer trust in how personal data is used. We are seeking a Customer Success Manager, Enterprise to own enterprise implementation and onboarding, leading post-sale implementation, account setup, and user access provisioning for Enterprise customers.
Requirements
- Deep experience in Customer Success, Solutions Engineering, Implementation, or Technical Support for B2B or Enterprise SaaS
- Strong technical troubleshooting skills and comfort working with APIs, dashboards, and backend systems
- Ability to communicate clearly with security teams, IT admins, engineers, and executives
- Comfortable operating in ambiguity and helping define new processes from scratch
Benefits
- 401K
- Top of the line Health, Dental, and Vision benefits
- Flexible work arrangements
- Remote work option
- Home office stipend
- New company laptop
- Monthly health stipend
- Late Night Meals
- Professional Growth