Technical Support Engineer (Level 3)
Coates GroupMangaluru, Karnataka, India
Posted December 16, 2025
Full Time
About the Company
Coates Group is a global technology company focused on creating dynamic, smart, personalised and engaging customer experiences powered by our range of digital hardware, proprietary content management system and industry leading signage solutions.
Job Description
Be Part of Our Next Chapter. Coates Group has the values of a family-owned business and the innovative spirit of a start-up, both which fuel our purpose – Creating Connections. Empowering Partnerships. Always Evolving.
Requirements
- Minimum 2 years of working experience providing L2 support in IT Industry.
- Background in IT systems, networking or hardware.
- Experience in working on any of the ticketing tools.
- Excellent understanding of SLAs.
- Advanced Knowledge and experience working in a Linux (especially Ubuntu) environment.
- Good to have knowledge of scripting (e.g. Bash, JavaScript, basic PHP, etc.).
- Experience with server, hardware and software support in a networking environment.
- Understanding of server-client architecture.
- Strong knowledge of Microsoft PowerPoint and Excel is an added advantage.
Benefits
- Annual market competitive bonus program
- Thrive Program which includes a suite of flexible work options
- Global Wellness paid day off
- Give Back Day