The Sales Administrator supports the Sales and Operations teams by coordinating key administrative activities that enable efficient customer engagement and order processing.
Requirements
- Monitor and manage shared inboxes, responding to customer inquiries and routing requests to the appropriate teams.
- Prepare accurate customer quotes using approved templates, validating pricing, product information and contract requirements.
- Enter customer purchase orders into ERP systems and ensure all information including pricing, part numbers and shipping details are correct.
- Manage order confirmations and support updates including changes, backorders and order status communication.
- Maintain CRM records by creating and updating opportunities, contacts, activities and supporting documentation.
- Support accurate sales pipeline management through consistent data entry and opportunity updates.
- Maintain and update customer and distributor portals including documentation, pricing, certifications and order information.
- Provide order, quote and delivery status updates to customers and internal teams.
- Coordinate with Operations, Finance and Engineering teams to ensure smooth order processing and delivery.
- Assist with routing and documentation related to RMAs and warranty requests.
Benefits
- 15 days accrued paid time off per year
- 10 Federal holidays
- Sponsored health plan
- Generous 401k plan with immediate vesting and a matching employer contribution
- Employee Assistance Program