Technical Lead, Global Customer Assurance
Colt Technology ServicesGurgaon, Haryana, India • Bengaluru, Karnataka, India
Posted February 26, 2026
Full Time
About the Company
Colt is a global network, voice and data centre services company that empowers people to connect and create intelligent solutions.
Job Description
Colt is seeking a Technical Lead, Global Customer Assurance to resolve customer issues and develop solutions to address business problems across IP/SDWAN domain.
Requirements
- 6 years of experience in relevant domain/team, experience in global customer-facing/ partner relationship environment.
- Assurance/ Migration/ Provisioning/ Configuration /Fault Management/2nd level core troubleshooting experience on IP/ SDWAN network, equipment & customer circuits/services and management systems.
- Advanced knowledge of BGP, ISIS, MPLS (L2, L3 VPN), IPSec, Traffic Engineering, SDWAN (Versa, Fortinet, etc.)
- Fluent in English (written and spoken).
Benefits
- Flexible working hours and the option to work from home.
- Extensive induction program with experienced mentors and buddies.
- Opportunities for further development and educational opportunities.
- Global Family Leave Policy.
- Employee Assistance Program.
- Internal inclusion & diversity employee networks.