Join our Enterprise Success Team as a Technical Account Manager (TAM) to serve as a trusted advisor to our Enterprise customers and internal stakeholders, guiding successful post-sale relationships and ensuring strong value realization.
Requirements
- Build and maintain strong strategic relationships with key stakeholders in customer organizations within your assigned book of business.
- Serve as the main contact, aligning customer goals with our cyber resiliency solutions.
- Regularly meet with customers to review progress, assess needs, and offer tailored cyber resilience guidance.
- Drive customer outcomes and demonstrate the return on investment of Commvault's technologies.
- Work closely with the wider account team to ensure positive customer outcomes.
- Serve as a reliable technical advisor, assisting customers in the sustained implementation and utilization of effective cyber resiliency strategies to safeguard their business.
- Maintain awareness of industry trends, cyber threats, and emerging technologies to offer pertinent insights and recommendations to customers.
- Facilitate technical discussions with customer teams to guarantee smooth integration and adoption of solutions that address their sophisticated requirements.
- Provide exceptional customer experiences through proactive, personalized approach that fosters trust and loyalty.
- Serve as an advocate for customers within the company, ensuring their feedback and needs are accurately represented in product development and service enhancements.
- Enhance customer advocacy by transforming satisfied customers into case studies, references, and advocates of our solutions.
- Act as a liaison between the customer and the broader Commvault ecosystem, including Customer Support, Product Management, Development, Marketing, and Leadership.
- Establish relationships with partners and other vendors within the customer ecosystem.
- Maintain high GRR by fostering strong customer relationships and delivering exceptional results.
- Increase NRR through customer expansion efforts, promoting new products and driving revenue.
- Monitor strategies with data and metrics, adjusting as needed to achieve retention and growth goals.
- Excel at working with customers within a consumption model, ensuring successful onboarding and ongoing success.
Benefits
- Generous benefits supporting your health, financial security, and work-life balance.
- Employee Stock Purchase Plan (ESPP) and competitive total rewards.
