The Catering & Conference Services Manager is responsible for the planning, coordination and execution of meetings, conferences and other special events, supervising a Conference team and striving for a consistently outstanding level of quality.
Requirements
- Manage activity and oversee the daily execution of facility and food service teams
- Oversee the strategic booking of space within the reservations system
- Develop and constantly update forecasts of meeting room occupancy and utilization
- Maintain positive client relationships and ensure timely response to all inquiries for space and/or service needs
- Ensure seamless communication flow between Conference Planners and clients before, during and after the execution of their events
- Effectively plan and communicate all relevant internal departments and vendors' specific needs of the client
- Ensure timely preparation of complete documentation for large/complex functions and producing Event Protocols
- Conduct Daily and weekly Planning meetings attended by the Conference Planners and members of the operations staff
- Establish and Maintain excellent working relationships with key internal departments
- Conduct 'pre-con' meetings attended by clients, Conference Planners, and key members of the operations staff
- Conduct 'post-conference/debrief' feedback session with the clients and relevant members of the operations staff
- Provide occupancy and utilization statistics regarding meetings held and guest in attendance
- Monitor and ensure the accuracy of catering and other charges entered into the reservation system
- Create and update standard operating procedures for the Conference Operation
- Oversee the training of new team members in departmental procedures
- Develop action plans to improve services and customer satisfaction from a conference planning perspective
- Resolve booking challenges relating to space, timing, seniority issues, etc.
- Schedule the conferencing team on a weekly basis
- Provide input to the FLIK Regional Operations Manager with regard to employee performance
- Provide outstanding customer service to set example for teammates
- Knowledge of health and safety codes and regulations that apply to the conference center and report known issues
Benefits
- Medical
- Dental
- Vision
- Life Insurance/ AD
- Disability Insurance
- Retirement Plan
- Paid Time Off
- Holiday Time Off
- Associate Shopping Program
- Health and Wellness Programs
- Discount Marketplace
- Identity Theft Protection
- Pet Insurance
- Commuter Benefits
- Employee Assistance Program
- Flexible Spending Accounts (FSAs)
- Paid Parental Leave
- Personal Leave
