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Associate - Real-Time Management
ConcentrixNova Scotia, Canada
Posted March 2, 2026
40000 - 42000 CAD
Full Time
About the Company
We’re Concentrix. A global technology and services leader that powers the world’s best brands, today and into the future. We’re human-centered, tech-powered, intelligence-fueled. Every day we design, build, and run fully integrated, end-to-end solutions at speed and scale across the entire enterprise.
Job Description
The Associate - Real-Time Management is a key member of the Workforce Management team in a BPO environment, responsible for real-time monitoring and management of staffing levels, queue performance, and service level adherence across multiple client programs.
Requirements
- Minimum of 1-2 years of call center experience
- Workforce management experience
- Strong computer and analytical skills
- Experience with CMS and NICE IEX software
- Ability to work in a fast-paced environment
Benefits
- Medical, dental, and vision insurance
- Comprehensive employee assistance program
- Registered retirement savings plan
- Paid time off and holidays
- Paid learning days