Customer Success Manager

A Customer Success Manager is needed to manage a book of global, complex customers who have invested in Conga to power their revenue operations. The role involves performing detailed adoption analysis, engaging customers in joint planning, and driving customer advocacy.

Requirements

• 3-5 years of experience in a customer success role
• Proven track record of managing and growing customer relationships in large enterprise or strategic accounts
• Demonstrated ability to drive customer satisfaction, retention, and expansion
• Strong project management or consultant experience
• Change agent with problem-solving skills
• Strong technical background and acumen in revenue management and/or contract management software solutions
• Analytical skills with proficiency in analyzing complex data sets
• Excellent communication and interpersonal skills
• Leadership and teamwork experience
• Business acumen with understanding of revenue models and key performance indicators

Benefits

• Generous Paid Time Off
• 401k Matching
• Retirement Plan
• Visa Sponsorship
• Four Day Work Week
• Generous Parental Leave
• Tuition Reimbursement
• Relocation Assistance