Senior Salesforce Administrator

We invite you to join ConnectWise as a Senior Salesforce Administrator to lead the development of our Salesforce deployment and execute day-to-day configuration, support, maintenance, and improvement of our Customer Relationship Management (CRM) platform.

Requirements

• Support the Business Applications teams with a high attention to detail
• Research, analyze, and document findings
• Coach and review the work of other team members
• Manage the Salesforce environment, including user account maintenance, reports and dashboards, workflows, and other routine tasks
• Complete regular internal system audits and prepare for upgrades
• Manage Salesforce data feeds and other integrations
• Coordinate the evaluation, scope, and completion of new development requests
• Work with the institutional management team to establish suitable processes to support administrative, development, and change management activities
• Manage the training of new users and grow the Salesforce skill set across the organization
• Effectively act as the liaison between users, vendors, and application development teams
• Work independently with members of the user community to define and document development requirements
• Assess the impact of new requirements on Salesforce and all upstream and downstream applications, systems, and processes
• Serve as an escalation point for Salesforce-related questions and issues
• Evaluate information gathered from multiple sources, reconcile conflicts, decompose high-level information into details, abstract up from low-level information to a general understanding, and distinguish user requests from the underlying true needs

Benefits

• Generous Paid Time Off
• 401k Matching
• Retirement Plan