Technical Writing Manager (f/m/d)

We're looking for a Technical Writing Manager to own our documentation strategy end-to-end and elevate the quality, consistency, and discoverability of Contentful's technical content.

Requirements

• Lead and develop a small team of Technical Writers
• Develop a holistic documentation strategy
• Conduct regular reviews and provide coaching to help writers grow and increase their customer impact
• Produce industry-leading technical content
• Review, test, and edit content from non-writer contributors
• Identify gaps in Contentful's knowledge presence and work cross-functionally to address them
• Partner with product managers, engineers, designers and customer-facing teams to develop content when needed
• Contribute to the Help Center to make Contentful more approachable for developers, marketers, and editors
• Establish repeatable checklists and process checkpoints for successful documentation releases
• Build mechanisms for customer feedback to guide documentation improvement
• Act as the subject-matter expert on product UI, documentation localization and co-ordination efforts around localization of our product
• Drive and execute localization strategy to ensure Contentful product UI and documentation is accessible to a global audience

Benefits

• Stock Options
• Fertility and family building benefits
• Paid time off
• Annual education budget
• Wellbeing stipend
• Communication phone/internet stipend and phone hardware upgrade reimbursement
• New hire office equipment stipend