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Job description
As a Customer & Application Support Specialist, you will be the go-to resource for our customers, providing expert-level assistance. This role involves close collaboration with crossfunctional teams, including Development, QA, IT, and DBA, to ensure high customer satisfaction through timely and effective problem resolution.
Assist customers with technical issues via email, ticketing systems, and live chat. Manage and resolve help desk tickets efficiently, adhering to SLAs and providing timely communication with users on ticket progress and resolutions.
The successful candidate will be part of a collaborative team working directly with clients to ensure positive user experiences. Ideal candidate should possess the following qualities: Enthusiastic and energetic, with a strong passion for technical support.
Company
Tech, Software & IT Services
Contour Software is a wholly owned subsidiary of Constellation Software Inc., a global leader in vertical market software. Leveraging CSI’s extensive portfolio, Contour delivers, implements, and maintains industry‑specific, mission‑critical enterprise solutions for medium and large organizations and public sector clients worldwide. Based in Karachi, Lahore, and Islamabad, Contour’s 436‑member team spans R&D, software development, quality assurance (including automation), customer support, professional services, IT, and finance, supporting 245 CSI business units. Employees enjoy a collaborative environment, exposure to diverse verticals, and clear pathways for professional growth while helping clients modernize critical business processes.
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Contour Software
Contour Software
Contour Software
Contour Software
Contour Software
Contour Software