Technician I, Managed Services

Role Overview

We are a global climate technologies company seeking a Technician I, Managed Services to join our team. The role involves alarm management, smart dispatch, and customer communication. The ideal candidate will be responsible for interrogating refrigeration and/or HVAC alarms, diagnosing issues, and communicating with customers. The role requires a positive energy level, ability to work independently, and willingness to work on shifting operations, including weekends and holidays.

What You Will Do

The Technician I, Managed Services will be responsible for interrogating refrigeration and/or HVAC alarms, diagnosing issues, and communicating with customers. They will also update and confirm completed work orders, answer inbound and transferred calls, and identify process improvements.

Why It Might Be a Fit

The ideal candidate will have strong communication skills, ability to work independently, and a positive energy level. They will also be willing to work on shifting operations, including weekends and holidays. The role offers opportunities for growth and development, and the company is committed to providing a workplace free of discrimination or harassment.

Requirements

• High school degree
• 1-2 years of experience in a related field
• Strong communication skills
• Ability to work independently
• Positive energy level

Benefits

• Flexible time off plans
• Paid parental leave (maternal and paternal)
• Vacation and holiday leave