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Job description
This position is required to perform basic and advanced support for alarm management and to professionally handle, monitor and process refrigeration and HVAC alarms. The role is part of a 24/7 department operations and requires answering inbound calls, service requests, confirming work orders, and performing graph analysis and troubleshooting of refrigeration and HVAC alarms.
The main duties include interrogation of refrigeration and/or HVAC alarms, delivering alarm information with accurate documentation, providing sound decisions based on alarm history and graph analysis, updating and confirming completed work orders, and answering inbound and transferred calls.
The ideal candidate will have a graduate degree, experience in interactive customer service, and background in offshore service operations. The role requires a positive energy level, ability to work on shifting operations, and willingness to work overtime or on rest days.
Company
Manufacturing • Energy & Mining
Copeland is a global leader in sustainable climate solutions, providing energy‑efficient heating, cooling, and cold‑chain technologies to commercial, industrial, residential, and refrigeration markets. The company’s portfolio advances the energy transition through innovative refrigerants and systems that lower carbon emissions while safeguarding critical goods such as food and medicine. Backed by more than 18,000 employees in over 40 countries and a legacy of 100 years, Copeland has delivered over 200 million installations worldwide. Its industry‑leading brands combine proven technology with scale and speed, enabling customers to meet growing energy demands and climate goals while improving operational efficiency.
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