Claims Consultant
Crawford AustraliaNew South Wales, Australia • Queensland, Australia
Posted October 8, 2025
Full Time
About the Company
Crawford Australia is a leading claims management business with over 80 years of experience. Specializing in loss adjusting, third-party administration, forensic accounting, cyber response, and more, Crawford offers comprehensive services across the entire claim lifecycle. Known for its innovation, expertise, and advanced digital solutions, Crawford ensures consistent quality service that simplifies even the most complex claims processes.
Job Description
Crawford is seeking a seasoned Claims Consultant to join a team delivering high-quality service to customers. The role involves assessing claims, negotiating settlements, and providing seamless end-to-end claims experiences. Candidates should be confident, empathetic, and customer-focused, with a growth mindset and resilience.
Requirements
- Experience in motor settlement and/or recovery claims (property claims would be a bonus)
- Expert communication, empathy, and listening skills
- Problem-solving and proactive solutions-focused approach
- High-level customer service with timely and thoughtful communication
- Growth mindset and eagerness to learn
- Resilience and focus on achieving customer outcomes
Benefits
- Inclusive Workplace
- Commitment to Diversity & Inclusion