Soporte IT - BackUp - 9 a 18h

At CTL, we are looking for passionate professionals who want to join our IT Support team as Back Up. We provide innovative technological solutions for large, medium and small businesses.

Requirements

• Assistance to the user
• Ticket management
• Documentation
• Transporting from one point to another to resolve incidents
• Equipment maintenance
• Ensuring service compliance
• Providing technical support on site in priority to the Urgencies sector
• Configure and install equipment at designated locations by the client
• Uninstall, move, reposition and enable workstations according to customer requests
• Replace faulty equipment with similar characteristics
• Provide technical assistance in the event of modifications, changes or renewals in computer networks
• Diagnose and perform minor maintenance tasks on printers
• Provide remote technical assistance
• Install, repair and reinstall antivirus on all workstations
• Manage and resolve incidents
• Assist urgent users via the guard cell phone
• Generate alerts in case of application crashes outside of the Help Desk hours
• Provide proposals and participate in improvements
• Migrate massive workstations according to customer requests

Benefits

• Health Prepayment - Premium Plan
• Payment of Wages in Advance
• Birthday Gift and Day Off
• Udemy License
• Graduation Gift and Day Off
• Extended Paternity Leave
• Day Off for pet death
• Monthly Burger Day in our offices in Parque Patricios
• CTL Welcome Kit