Customer Retention Executive - 12M FTC

We are looking for a dedicated Customer Retention Executive to join our team and play a pivotal role in retaining our valued customers by delivering outstanding customer service, resolving issues effectively, and creating positive experiences that encourage customers to stay loyal to the brand.

Requirements

• Strong interpersonal and communication skills
• Excellent problem-solving and negotiation abilities
• Ability to remain calm under pressure and handle challenging conversations

Benefits

• 23 days' holiday + Bank Holidays
• Company Pension scheme
• Company Sick Pay (after qualifying period)
• Cycle to Work scheme available
• Employee rewards and discounts
• Option to join Health Care Cash Plan
• 24/7 365-day access to Employee Assistance Programme through Health Assured
• Access to on-going learning and development with our online learning platform
• Free onsite parking
• Life Assurance