Culligan UK Ltd is seeking a Customer Service Advisor to handle complex customer queries, provide excellent service, and embody the company's commitment to customers.
Requirements
- Provide excellent customer service via inbound calls and Salesforce cases.
- Resolve customer queries efficiently at first contact wherever possible.
- Accurately log and manage cases in Salesforce, ensuring timely follow-up and resolution.
- Collaborate with internal teams to escalate and resolve complex issues.
- Maintain up-to-date knowledge of products, services, and processes.
Benefits
- 23 Days Holiday + Bank Holidays
- Company Pension Scheme
- Company Sick pay (after qualifying period)
- Cycle to Work Scheme Available
- Employee Reward & Discount Platform
- 24/7 access to Employee Assistance Program through Health Assured
- Access to on-going learning and development via our online learning platforms
- Onsite parking available
- Lie Assurance Scheme
