We are excited to welcome a Head of Customer Retention to our dynamic team in Wolverhampton! In this pivotal role, you will spearhead our customer retention strategy and oversee its seamless execution.
Requirements
- Leading teams focused on Retention, Customer Success, or Customer Lifecycle
- Analysing churn and implementing strategies that lead to tangible improvements
- Robust operational leadership experience in a results-oriented environment
- Proficiency with CRM systems, customer analytics, and making data-driven decisions
Benefits
- 23 days' holiday + Bank Holidays
- Competitive Incentive Scheme
- Company Pension scheme
- Cycle to Work scheme available
- Employee rewards and discounts
- Option to join Health Care Cash Plan
- 24/7 365-day access to Employee Assistance Programme through Health Assured
- Access to on-going learning and development with our online learning platform
- Free onsite parking
- Life Assurance
