Head of Customer Retention
Culligan UK limitedWolverhampton, England, United Kingdom
Posted March 6, 2026
Full Time
About the Company
Culligan UK delivers diverse, high-quality water solutions for better water across the UK.
Job Description
We are seeking a Head of Customer Retention to lead our customer retention strategy and oversee its execution. The successful candidate will spearhead efforts to reduce churn rates, boost retention performance, and develop impactful retention playbooks.
Requirements
- Demonstrated experience in leading teams focused on Retention, Customer Success, or Customer Lifecycle.
- A strong history of analysing churn and implementing strategies that lead to tangible improvements.
- Robust operational leadership experience in a results-oriented environment.
- Proficiency with CRM systems, customer analytics, and making data-driven decisions.
Benefits
- 23 days' holiday + Bank Holidays
- Competitive Incentive Scheme
- Company Pension scheme
- Cycle to Work scheme available
- Employee rewards and discounts
- Option to join Health Care Cash Plan
- 24/7 365-day access to Employee Assistance Programme through Health Assured
- Access to on-going learning and development with our online learning platform
- Free onsite parking
- Life Assurance