Senior Data Analyst, Data Analytics

We are looking for a Senior Data Analyst with experience in B2C/DTC Member Experience or Customer Success. The ideal candidate will use data to drive strategic decisions, improve business performance, and enhance customer interactions to create a seamless user experience.

Requirements

• 5+ years of experience in data analytics, preferably in fintech, banking, or a customer-centric industry.
• Strong proficiency in SQL, Python, or R for data analysis and manipulation.
• Experience building reports and dashboards using data visualization tools such as Tableau, Looker, or Power BI.
• Expertise in customer support analytics, customer satisfaction score (CSAT) analysis, and operational efficiency metrics.
• Experience in A/B testing, customer segmentation, and deep dive analysis in the context of informing business strategies from user behaviors.

Benefits

• Competitive salary
• Stock options
• 401(k) savings plan
• Discretionary performance bonus program
• Biannual performance reviews
• Medical, Dental and Vision premiums covered at 100% for you and your dependents
• Unlimited time off and paid holidays
• Generous parental leave policy
• Commuter benefits
• Healthcare and Dependent care FSA benefit
• Employee Assistance Programs focused on mental health
• Healthcare advocacy program for all employees
• Access to mental health apps
• Team building activities