IT Support Engineer

Cyara is a global leader in AI-powered customer experience assurance, committed to eradicating bad CX. We're seeking an IT Support Engineer to join our team in Hyderabad, responsible for providing technical support and assistance to end-users, troubleshooting complex hardware, software, and network issues, and staying updated with the latest industry trends and technologies.

Requirements

• Bachelor's degree in information technology, Computer Science, or a related field (or equivalent work experience)
• 5 years of experience with 3 years' experience in IT support or a helpdesk environment
• Strong knowledge of Windows and macOS environments
• Familiarity with productivity tools like Microsoft 365 or Google Workspace
• Basic understanding of networking concepts (Wi-Fi, LAN, VPN, etc.)
• Excellent communication and customer service skills
• Ability to troubleshoot and resolve common technical issues efficiently
• Willingness to learn and grow in a fast-paced environment
• Experience with a ticketing system (Service Cloud, Zendesk, Jira, etc.)
• MDM knowledge (Intune preferred)
• Provision and deprovision of new user computers and accounts
• Basic knowledge about Incident management, service requests and Change process
• Knowledge about IT security
• Ability to explain problems and solutions to non-technical users
• Ability to work independently and prioritize tasks in a fast-paced environment, while maintaining attention to detail
• Excellent problem-solving and analytical skills, with the ability to think logically and approach issues systematically

Benefits

• Generous Paid Time Off
• 401k Matching
• Retirement Plan
• Visa Sponsorship