Senior Consultant, Service Manager NetOps

We are seeking a committed and experienced Service Manager for our Network Operations (NetOps) team to ensure seamless delivery of network services, coordinate cross-team resources, and drive continuous service improvement.

Requirements

• Proven experience in a Service Manager or similar role within an IT or Network Operations environment.
• Strong understanding and practical experience with ITIL framework and processes.
• Demonstrated experience in managing service delivery, performance and customer expectations.
• Excellent leadership and coordination skills with the ability to manage cross-functional teams and providers.
• Solid understanding of network operations, service metrics and KPIs.
• Experience in financial management and budgeting for IT services.
• Strong problem-solving skills and the ability to take ownership of critical incidents.
• Excellent communication, negotiation and stakeholder management skills.
• A customer-centric approach with a passion for improving service quality and user experience.
• Bachelor’s degree in Information Technology, Computer Science, or a related field is preferred.

Benefits

• 13th salary
• Annual bonus
• Paid vacation
• Pension plans
• Personal insurance