Senior Technical Solutions Manager

Role Overview

Lead and manage a team of technical experts focused on resolving complex support tickets for Databricks customers. Oversee support operations and drive team growth and personal development.

What You Will Do

Build and manage a team, provide coaching and mentorship, identify process improvements, establish training plans, drive support escalations, and coordinate with sales and field teams.

Why It Might Be a Fit

15+ years of experience in the tech industry, 6+ years of managerial experience, excellent analytical and troubleshooting skills, and a team-oriented attitude.

Requirements

• Minimum 15 years of experience in the Tech Industry
• Minimum 6+ years of managerial experience
• Proven experience working with cloud native applications/SaaS
• Excellent analytical and troubleshooting skills
• Excellent customer facing, verbal and written communication skills
• A team-oriented attitude and a high degree of comfort working in a startup environment

Benefits

• Comprehensive benefits and perks
• Diversity and inclusion culture
• Equal employment opportunity standards