We are seeking a highly motivated and experienced Senior Technical Program Manager to lead and evolve our Knowledge Systems program within the Technical Solutions (TS) organization. As a TPM on our team, you will serve as a multiplier for the TS Org by leading a technical Knowledge Systems program that incorporates robust systems and scalable processes to enable our community of Technical Experts.
Requirements
- Own and maintain the roadmap for Knowledge Systems across the TS Organization.
- Oversee the creation and implementation of systems and processes for knowledge creation, capture, dissemination, and continuous updates.
- Work with stakeholders to support a dynamic everboarding process for ongoing learning and enabling of Technical Solutions to new product updates.
- Establish and oversee policies for content creation, updates, and archiving to ensure the knowledge base remains accurate, relevant, and comprehensive.
- Work closely with technical support teams, technical writers, product teams, and subject matter experts across the organization.
- Leverage AI to automate knowledge management processes wherever possible, ideally curating our extensive knowledge-base as it’s being used.
- Drive the adoption of knowledge management practices across the organization, advocating for a culture where information sharing is valued and recognized.
- Engage senior stakeholders to support this shift and provide necessary resources.
- Continuously assess the effectiveness of KM initiatives using defined metrics, soliciting feedback from users to refine approaches and technologies.
- Implement a feedback loop that integrates user insights into ongoing KM and AI enhancements.
- Ensure progress toward goals by communicating status, relevant updates, risks, and impact across teams & projects, adapting communications for different levels.
Benefits
- Generous and competitive benefits package
- New hire stock equity (RSUs) and employee stock purchase plan
- Continuous career development and pathing opportunities
- Best in breed onboarding
- Internal mentor and buddy program cross-departmentally
- Friendly and inclusive workplace culture
