We're looking for a full-time Service Operations Coordinator to join our team at foodora. The role involves delivering efficient, high-quality support to customers and partners while ensuring adherence to established processes and service standards. The job requires strong communication skills in English and Norwegian, experience in a contact center or customer service role, and comfort using tools such as Google Workspace or Microsoft Office.
Requirements
- Diploma, Degree, or relevant qualification in any field preferred
- 1–3 years of experience in a contact center or customer service role, preferably within e-commerce, quick commerce, or tech industries
- Strong communication skills in English and Norwegian, both written and verbal
- Comfortable using tools such as Google Workspace or Microsoft Office
- Familiarity with CRM, ticketing, or operations platforms is a plus
- Strong attention to detail and ability to follow through on tasks
- Comfortable working in a fast-paced environment with shifting priorities
- Team player with a problem-solving mindset and a willingness to learn
- Basic understanding of service metrics and operational KPIs
- Experience with reporting, dashboards, or using data to guide decisions is a plus
- Knowledge of COPC, Six Sigma, or SQL is a bonus but not required
Benefits
- Modern, dog-friendly office in Budapest’s Haller Gardens
- International good vibe + strong corporate background = a secure & inspiring place to grow
- From day one: life, accident & health insurance (MetLife)
- SZÉP-card & Medicare health package
- foodora PRO & vouchers – tasty meals, even in the home office
- Mental health support & relaxing office massages
- In-house English lessons + LinkedIn Learning access
- Extra days off, AYCM partnership & all tools provided
- Social impact matters: we support 6 charities and you can join in!