We are looking for an Application Support Engineer to help clients and internal teams troubleshoot complex technical issues, identify root causes, and continuously improve our systems and workflows.
Requirements
- Provide technical support to B2B clients using dxFeed market-data products
- Troubleshoot and resolve issues in high-load financial systems (market data delivery)
- Communicate with clients, providing technical guidance, recommendations, and integration support
- Maintain accurate records of customer interactions, incidents, and resolutions
- Identify root causes of technical problems and propose long-term solutions
- Participate in system architecture discussions, documentation, procedures, and system-level test plans
- Assist with the rollout of new products and services
- Monitor system health, performance, and software behavior
- Collaborate closely with developers, business analysts, technical writers, sales, legal, and finance teams
- Communicate with external market-data providers and exchanges, brokers, trading firms, etc.
- Provide training and knowledge sharing for users and teammates
- Stay current with technologies and trends in FinTech and market data
- Follow security, quality, and compliance standards
Benefits
- Hands-on work with low-level financial data and market infrastructure
- Broad and practical expertise in the financial domain
- Experience with proprietary products and in-house infrastructure
- Collaboration with a highly skilled, engineering-driven team
- The ability to influence product development, architecture, and internal processes
- Challenging problems where understanding and analysis matter more than scripted responses
- Possibility of hybrid/remote work mode
- Flexible working hours
- Work From Anywhere Program
- Fully paid additional wellness days (3 unwell days per year)
- Medical insurance for the employees and children
- Reimbursement of fitness / Urban Sports Club Membership
- Meal allowance (Coverflex Card)
- Flexpay system (Coverflex)
- Modern office with new equipment
- PlayStation, table football, and musical instruments in the office
- Parking spaces/transport reimbursement
- Free drinks and snacks
- Teambuilding activities
- Corporate parties
- Football Club
- Music club
- Speakers' club
- Free admission to corporate external events
- Possibility of joining conferences and professional fairs
- Personal branding development support
- Local language courses for foreign employees
- Unlimited access to self-learning platforms
- Certification opportunities
- Mentorship Program
- Parental bonus
- Pension plan (Coverflex)
- Referral bonus
- Blood donation paid leave
