Dialpad is seeking a Senior Product Manager to lead the strategy, roadmap, and delivery of its AI-powered contact center solution. The successful candidate will have 8+ years of experience building a B2B SaaS product and a strong understanding of contact center workflows.
Requirements
- 8+ years of experience building a B2B SaaS product
- Strong understanding of contact center workflows
- Proven ability to lead complex products with multiple stakeholders and dependencies
- Experience working closely with engineering teams on technically sophisticated systems
- Fluency in AI systems and a passion for applying this technology
- Data-driven mindset with the ability to define KPIs and make informed trade-offs
- Excellent communication skills
- Comfort operating in ambiguity and driving clarity in fast-evolving environments
- Bachelor's degree or equivalent practical experience
Benefits
- Competitive benefits
- Perks
- Robust training program
- Inclusive office environment
- Certified Great Place to Work