Senior Product Manager, Dialpad Support

Dialpad is seeking a Senior Product Manager to lead the strategy, roadmap, and delivery of its AI-powered contact center solution. The successful candidate will have 8+ years of experience building a B2B SaaS product and a strong understanding of contact center workflows.

Requirements

• 8+ years of experience building a B2B SaaS product
• Strong understanding of contact center workflows
• Proven ability to lead complex products with multiple stakeholders and dependencies
• Experience working closely with engineering teams on technically sophisticated systems
• Fluency in AI systems and a passion for applying this technology
• Data-driven mindset with the ability to define KPIs and make informed trade-offs
• Excellent communication skills
• Comfort operating in ambiguity and driving clarity in fast-evolving environments
• Bachelor's degree or equivalent practical experience

Benefits

• Competitive benefits
• Perks
• Robust training program
• Inclusive office environment
• Certified Great Place to Work