Customer Experience Specialist (German Speaker)

DigiCert is seeking a Customer Experience Specialist (German Speaker) to join their team. The role involves engaging with external customers and internal stakeholders, validating customer applications, and analyzing validation test-data.

Requirements

• Fluent in German (written and verbal) and professional working proficiency in English
• 1+ year's experience in a customer service or similar role
• Tertiary qualification (advantageous)
• Proven track-record in evaluating and mitigating risk
• Detail-orientation, aptitude to learn, high level of self-motivation, high degree of curiosity and ability to work independently
• Excellent written and verbal communication skills

Benefits

• Provident Fund
• Medical Aid + Gap Cover
• Employee Assistance Program
• Gym Reimbursement
• Life Insurance
• Disability Insurance
• Sabbatical