Key Account Success Manager (x/f/m)
DoctolibBerlin, Germany • Cologne, North Rhine-Westphalia, Germany
Posted September 10, 2025
Full Time
About the Company
Doctolib is a B Corp committed to revolutionizing healthcare access through innovative technologies. The company connects over 80 million patients with optimal care options and empowers healthcare professionals with advanced tools. With a focus on e-health, telehealth, and data protection, Doctolib aims to build a more efficient and accessible healthcare system.
Job Description
Doctolib is seeking a Key Account Success Manager for the healthcare industry, focusing on long-term customer satisfaction in hospitals and MVZs. The role involves managing strategic account relationships, developing sustainable partnership-oriented solutions, and driving business growth within the Healthcare sector. The successful candidate will have experience with SaaS, healthcare or customer support, and a strong understanding of complex customer relationships.
Requirements
- At least 3-5 years of experience in customer success, key account management or comparable roles (healthcare or SaaS preferred)
- Experience in strategic account management and hands-on management
- Experience navigating change processes and providing content/strategy
- Experience in continuous development of success strategy
- Excellent communication skills, C-Level consultation, and a sense of healthcare business
- Experience in Healthcare business
- Ability to lead independently and participate in the further development of the team
- Passion for a team with new ideas, structures and strategic clarity
Benefits
- Ă–PNV-ticket
- Subsidized memberships for the Urban Sports Club
- Lunch vouchers
- Comprehensive employer pension
- Hybrid/office work
- Flexible working model