Technical Support Consultant – Web Analytics & Personalisierung (all genders)
DYMATRIX GmbHKarlsruhe, Baden-WĂĽrttemberg, Germany
Posted October 1, 2025
Full Time
About the Company
DYMATRIX is a leading German provider of customer-centric and intelligent marketing solutions. Specializing in big data, marketing automation, customer analytics, and business intelligence, the company offers comprehensive consulting, analysis, and implementation of intelligent software solutions. DYMATRIX stands out by providing an all-inclusive package that ensures automated, data-driven, and successful marketing outcomes for clients.
Job Description
We are seeking a full-time or part-time Technical Support Consultant to join our team in Karlsruhe, Germany. The role involves handling customer requests, expanding web analytics and personalization solutions, collaborating with development and customer success departments, and providing technical support. Key responsibilities include documentation, task management, and proactively resolving customer issues.
Requirements
- Completed education, a degree or relevant professional experience in a technical area
- Experience with ticket systems (e.g. Otobo / Jira)
- Good knowledge of web technologies JavaScript, HTMl PHP
- Basic knowledge of webtracking and personalisation
- Strong communication skills and team work
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