Process Manager
eClerxPune, Maharashtra, India
Posted December 13, 2024
Full Time
About the Company
eClerx is a productized services company offering a wide range of solutions including financial services, digital analytics, CRM, and knowledge process outsourcing. With a focus on combining people, technology, and domain expertise, eClerx aims to set industry benchmarks for client service and innovation in technology, data analytics, and process management.
Job Description
eClerx is seeking an experienced Process Manager to join their Customer Operations team. This role focuses on troubleshooting customer processes and improving operational systems. The ideal candidate will be analytical, proactive, and able to lead and motivate teams to achieve customer satisfaction. Responsibilities include preparing performance reports, leading client reviews, and ensuring compliance with policies and security requirements.
Requirements
- Prepare performance reports.
- Ensure Critical Performance Metrics are met consistently.
- Lead client/vendor reviews/calibrations.
- Revert to client/vendor queries.
- Provide innovative ideas to optimize internal metrics.