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Job description
We are looking for a Customer Service Specialist to join our Customer Care team. This role is for you if you enjoy a fast-paced work tempo, can work quickly and effectively, and enjoy solving customer problems.
Support customers in daily support via chat, email, and phone, build relationships based on trust and partner communication, and verify and resolve complaints.
This role is for you if you have experience in customer service, are comfortable in a dynamic environment, think analytically, and enjoy challenges and proactively act.
Company
Retail • Tech, Software & IT Services
edrone, an Autonomous eCommerce Cloud, is the first eCRM designed for eCommerce. We provide advanced Marketing Automation solutions, based on our algorithms, that are easy to install (Plug'n'Play). Our goal is to help to understand customers behavior (Customer Intelligence) and engage them (Marketing Automation) with all-in-one e-commerce marketing cloud. The system consists of two sections: Learn & Engage. Learn: advanced stats, RFM segmentation and detailed view per client (even with the social media stats). Engage: 20 ready to send scenarios, including recover abandoned cards, send recommendations and increase the revenue with cross selling based on our Customer Intelligence algorithms. The Marketing Machine is something more than a simple recommendation frame: it makes the idea of segment of one easy to implement in every e-commerce. Our customers are both major European online stores as well as developing eStores. Some of edrone customers: DUKA, Tous, x-Kom, Energa, Abra Meble, Wojas, Ryłko, Reporter Young, Ryłko, Wojas, and many more online stores. edrone handles Internet transactions worth over 3 billion Euros.
