Customer Support Engineer

We are looking for a organized and accurate Customer Support Engineer for our Support-team. In this role, you will support Customer Success Managers, Consultants and customers in setting up, adjusting and successfully executing surveys and processing the related results. You will handle both internal and external requests: from complex data processing in the back-end to guiding users and setting up surveys from A to Z.

Requirements

• Proactive and motivated with a passion for project support and at least one year of experience in a similar role.
• Strong organizational skills and attention to detail.
• Excellent communication and interpersonal skills.
• Fluent Dutch and English is required.
• Technically skilled, affinity with AI and experienced in working with various tools and software such as Hubspot and Excel
• Able to perform multiple tasks simultaneously and prioritize.
• Prior experience in working with customers or stakeholders is a plus.

Benefits

• Competitive salary
• Annual bonus scheme
• 25 vacation days at full-time employment and flexible options for holidays
• A fun and interactive onboarding program to learn about our company and some of your new colleagues
• A learning budget for your personal development
• Flexible work: you can work up to 60% of your contract hours from home (or from another location in the Netherlands)
• Budget to set up your home workspace
• Annual Body & Mind budget to spend on anything that gives you energy (or relaxes you)
• Annual events, such as our Winter Party, Summer Party and the legendary Big Day
• Additional monthly allowance for working from home
• The possibility to work up to 4 months from abroad and take unpaid sabbatical leave