IT End User Support Internship
Empyrean Benefit SolutionsMinneapolis, Minnesota, United States
Posted January 20, 2026
Internship
About the Company
Empyrean Benefit Solutions, founded in 2006, delivers cloud-based benefits administration software that streamlines enrollment, ACA compliance, and voluntary benefit programs for employers of all sizes. The platform integrates HR, total rewards, and digital transformation tools, leveraging AI to personalize employee experiences and improve engagement. By connecting 6.5 million workers to seamless benefit services, Empyrean strengthens employer brands and fosters vibrant workplace cultures. Its service-first philosophy and focus on data-driven insights set it apart in the competitive HR technology market.
Job Description
As an IT End User Support Intern, you will gain hands-on experience providing technical assistance to employees, supporting desktop and enterprise applications, and ensuring smooth day-to-day IT operations.
Requirements
- Provide first-level technical support for hardware, software, and network issues.
- Assist with setup, configuration, and maintenance of desktops, laptops, and peripherals.
- Support employee onboarding and offboarding (account setup, access, and equipment).
- Document issues and resolutions in the IT ticketing system.
- Assist with software installations, updates, and patching.
- Participate in IT hardware/software inventory management.
- Collaborate with IT team members on support tasks and technology projects.
- Help with process documentation and improvement efforts.
- Support compliance with IT policies, security, and data protection requirements.
Benefits
- Tuition Reimbursement
