Team Manager B2B Support

As a B2B Support Team Manager, you will lead our business customer care team in Rotterdam and Mechelen, ensuring customer satisfaction, process improvement, and business development.

Requirements

• Lead, coach, and develop the business customer care team.
• Hands-on manage the daily operation and KPIs.
• Improve processes, workflows, and customer satisfaction.
• Work together with other departments to achieve improvements and digital solutions.
• Work together with commercial teams to provide better service and customer-focused solutions.
• Actively contribute to business planning and the customer journey.
• Represent Customer Care in strategic meetings.
• Regularly be present in Rotterdam and Mechelen for face-to-face contact.

Benefits

• Attractive working conditions
• Yearly 5% development and vitality budget
• Hybrid work
• Working in the heart of Rotterdam and Mechelen
• Focus on professional challenges, balance, and fun
• Attractive extralegal benefits